Thank you for your interest in using KEPRO CareConnection®. To access KEPRO CareConnection®, our Web based authorization system, please use: https://careconnectionme.kepro.com.
If you have not registered in KEPRO CareConnection®, please read the instructions below.
Mandatory Provider Registration
KEPRO CareConnection® and Confidentiality
IMPORTANT: Please review this information about member confidentiality and the use of KEPRO CareConnection®
KEPRO CareConnection and Confidentiality® (PDF)
KEPRO CareConnection® MANDATORY Provider Registration Process
- All providers must register in KEPRO CareConnection®, whether they intend to request an authorization electronically, via phone or fax. KEPRO cannot approve an authorization request until you have registered in KEPRO CareConnection®. If you have not registered to date, please print, fill out and sign the Organization Setup Request (PDF) and fax it to 866.325.4752.
- We strongly encourage providers to request authorization electronically via KEPRO CareConnection®. In order to obtain a user logon to KEPRO CareConnection® fax back the User Access Request (PDF) AND the Confidentiality Agreement (PDF) to 866.325.4752.
- When the Organization Setup Request and the User Access Request forms are received from you via fax, a Helpdesk representative will enroll your organization and create your user IDs. Once your enrollment has been processed, they will notify you via email or phone that this process is complete and provide you with your user IDs.
Deleting a user or organization from KEPRO CareConnection®, please use the following form: Delete a KEPRO CareConnection® User or Organization
ICD-10 codes are required for authorizations and claims payment.
For your convenience, the following websites are available for your reference when requesting authorizations:
KEPRO CareConnection – Batch Upload
KEPRO has introduced a new method of submitting authorization requests - Batch Upload. Providers utilizing the Batch Upload system will be able to pull data from their existing electronic client records and send that data through an approved file exchange to KEPRO in a daily batch. This method will reduce provider data entry into multiple systems. Providers interested in learning more about the Batch Upload program and the requirements for utilizing it may contact KEPRO Provider Relations at 866.521.0027, Option 1, or via email at ProviderRelationsME@KEPRO.com.