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Support/Help

The following resources are available to you:

DHHS Offices

Maine Department of Health and Human Services Offices

Augusta 
35 Anthony Avenue
Augusta, ME 04333
624-8000 or 1-800-452-1926
TDD/TTY 1-800-606-0215
Questions about eligibility: 822-2071

Bangor 
396 Griffin Road
Bangor, ME 04401
561-4100 or 1-800-432-7825
TDD/TTY 1-800-606-0215
Questions about eligibility: 561-4333

Biddeford
208 Graham Street
Biddeford, ME 04005
286-2400 or 1-800-322-1919
TDD/TTY 1-800-606-0215
Questions about eligibility: 286-2430

Calais
392 South Street
Calais, ME 04619
454-9000 or 1-800-622-1400
TDD/TTY 1-800-606-0215
Questions about eligibility: 454-9020

Caribou
Skyway Plaza
30 Skyway Drive, Unit 100
Caribou, ME 04736
493-4000 or 1-800-432-7366
TDD/TTY 1-800-606-0215
Questions about eligibility: 493-4050

Ellsworth
17 Eastward Lane
Ellsworth, ME 04605
667-1600 or 1-800-432-7823
TDD/TTY 1-800-606-0215
Questions about eligibility: 667-1656

Farmington
114 Corn Shop Lane
Farmington, ME 04938
778-8400 or 1-800-442-6382
TDD/TTY 1-800-606-0215

Fort Kent
137 Market Street
Fort Kent, ME 04743
834-7700 or 1-800-432-7340
TDD/TTY 1-800-606-0215
Questions about eligibility: 834-7770

Houlton
11 High Street
Houlton, ME 04730
532-5000 or 1-800-432-7338
TDD/TTY 1-800-606-0215
Questions about eligibility: 532-5085

Lewiston
200 Main Street
Lewiston, ME 04240
795-4300 or 1-800-482-7517
TDD/TTY 1-800-606-0215
Questions about eligibility: 795-4394

Machias
13 Prescott Drive
Machias, ME 04654
255-2000 or 1-800-432-7846
TDD/TTY 1-800-606-0215
Questions about eligibility: 255-2027

Portland
161 Marginal Way
Portland, ME 04101
822-2000 or 1-800-482-7520
TDD/TTY 1-888-720-1925
Questions about eligibility: 822-2071

Rockland
91 Camden Street, Suite 103
Rockland, ME 04841
596-4200 or 1-800-432-7802
TDD/TTY 1-800-606-0215
Questions about eligibility: 596-4217

Sanford
890 Main Street, Suite 208
Sanford, ME 04073
490-5400 or 1-800-482-0790
TDD/TTY 1-800-606-0215
Questions about eligibility: 490-5418

Skowhegan
98 North Avenue, Suite 10
Skowhegan, ME 04976
474-4800 or 1-800-452-4602
TDD/TTY 1-800-606-0215
Questions about eligibility: 474-4848

South Paris
243 Main Street Suite #6
South Paris, ME 04281-9901
744-1200 or 1-888-593-9775
TDD/TYY 1-800-606-0215
Questions about eligibility: 744-1250

 

Resources and Links

This is a list to help you get started. There are many more resources available other than the ones we’ve listed here.

Support/Help

 

Maine Mental Health Wellness and Recovery

The Maine Warm Line, a toll-free mental health, peer-to-peer, non-crisis phone support service to adults in Maine.

www.gearparentnetwork.com

The Gear Parent Network is a statewide, parent-run organization providing opportunities for parents of children with emotional and behavioral health needs to support each other.

www.tobaccofreemaine.org

Partnership for a Tobacco-Free Maine, offering a wide range of information and resources related to smoking cessation and other tobacco related issues.

www.aamaine.org

www.namaine.org

Maine websites for Alcoholics Anonymous and Narcotics Anonymous, which are self-help groups for people who would like to stop drinking or taking drugs.

www.mecasa.org

The Maine Coalition Against Sexual Assault is a group that hopes to put an end to sexual violence in Maine, and have ongoing support and services for victims and survivors of sexual violence.

www.mcedv.org

Maine Coalition to End Domestic Violence, a statewide organization whose goal is to end domestic violence in Maine.

Advocacy

 

www.thenetwork123.com

Advocacy Initiative Network (the Network) is a statewide organization developed by, for, and with adult consumers of mental health services throughout Maine. Information, resources, activities and news.

www.maineccsm.org

Consumer Council System of Maine. Statewide and regional consumer council system developed to advise the Department of Health and Human Services and others about public policy and all issues important to consumers in Maine.

www.drcme.org

The Disability Rights Center of Maine is a statewide advocacy agency for people with disabilities.

www.mpf.org

Maine Parent Federation, a statewide private non-profit organization that provides information, advocacy, education, and training to parents and professionals to benefit all children.

Resources

 

www.211maine.org

A phone and website based health and human services information and referral service system for the entire State of Maine.

www.mentalhealthamerica.net

Mental Health America (formerly known as the National Mental Health Association) is the country’s leading nonprofit dedicated to helping ALL people live mentally healthier lives.

www.mainehealthforum.org

Maine Health Forum website shares healthcare information and resources for those interested in better health for themselves and for all of Maine.

www.namimaine.org

Maine branch of the National Alliance on Mental Illness. Information, resources and support groups for consumers and family members.

www.mentalhealthrecovery.com

Website of Mary Ellen Copeland, a leading consumer author and trainer on mental health recovery and wellness.

www.facingus.org

Sponsored by DBSA (Depression and Bipolar Support Alliance). The clubhouse is an online place for those seeking inspiration and support for living a full, healthy and happy life.

www.i-carepharmacy.com

I-Care Pharmacy is a Maine owned and operated company in Fort Fairfield, Aroostook County, Maine. They offer the convenience of mailing your MaineCare prescriptions to your home.

Government

 

www.ssa.gov

Social Security Administration website about benefits.

www.maine.gov

Department of Health and Human Services MaineCare Manual where you can find details about Maine Care regulations.

samhsa.gov

The Center for Mental Health Services (CMHS) is an agency of the Substance Abuse and Mental Health Services Administration, U.S. Department of Health and Human Services. This particular link goes directly to the consumer/survivor page where other resources can be found.

www.maine.gov

State of Maine website to access all programs of the Department of Health and Human Services (DHHS).

www.maine.gov/dhhs/oms/member

Schaller Anderson is the company that provides case management services for MaineCare members that have complex medical and behavioral health care needs.

Who Should I Call?

Do you have questions about your MaineCare, but aren’t sure who or what number to call? This handy resource list might get you to the right place for what you need.

KEPRO

KEPRO Member Services can help if you:

  • Have questions what KEPRO does as the Maine Administrative Services Organization
  • Get a letter from KEPRO
  • Want to know what MaineCare mental health and substance use services we have approved with your provider
  • Want us to visit your agency, group, or organization to talk about KEPRO

KEPRO office hours are Monday through Friday, 8 a.m. to 6 p.m. The number is 866.521.0027. If you are deaf or hard of hearing and have a TTY machine, call 855.810.9728. If you have Sorensen VRS you can also use that system.

 

DHHS (Department of Health and Human Services) Eligibility Specialist

An eligibility specialist at your local DHHS office can help if you:

  • Do not get a MaineCare card
  • Have questions about financial eligibility
  • Move
  • Become pregnant
  • Have a baby
  • Lose your MaineCare card or someone steals your card
  • Have family members or other people move in or out of your home
  • Get or lose other health insurance
  • Get or lose a job
  • Have questions about your monthly premiums

For more information, see the list of addresses and phone numbers for local DHHS offices.

 

MaineCare Member Services

MaineCare Member Services can help if you:

  • Have questions about your benefits
  • Have questions about your co-payments
  • Get a bill from a provider
  • Need help finding a provider enrolled in MaineCare
  • Need help finding a transportation provider

MaineCare Member Services office hours are Monday and Wednesday from 8 a.m. to 6 p.m. and Tuesday, Thursday and Friday from 8 a.m. to 5 p.m. The number is 800.977.6740, option 3. If you are deaf or hard of hearing and have a TTY machine, call 800.977.6741.