CONTACT US

Office Location

The Maine Kepro Offices are located at the following address:

KEPRO
400 Technology Way
Scarborough, Maine 04074

Departments and Contact Information

866.521.0027 phone
866.325.4752 fax

Provider Relations/IT Helpdesk

For KEPRO Atrezzo® access, training, and general questions

 

Member Services

For Member questions, appeals, member resources or other member concerns

  • Phone: 866.521.0027 Option 3
  • Fax: 866.325.4752

 

Adult Care Management

For Provider access to a adult care management staff to discuss clinical review of provider requests

  • Phone: 866.521.0027 Option 5
  • Fax: 866.325.4752

 

Katie Beckett

For calls regarding Katie Beckett referrals

  • Phone: 866.521.0027 Option 3
  • Fax: 866.325.4752

 

Switchboard/Intake

For questions about faxes, ITRT and Section 28 Applications

 

Child Care Management

For Provider access to a child care management staff to discuss clinical review of provider requests

  • Phone: 866.521.0027 Option 4
  • Fax: 866.325.4752

 

Appeals

For questions regarding reconsiderations or denials

  • Phone: 866.521.0027 Option 6
  • Fax: 866.325.4752

 

In your e-mail communication:

Please include specific questions and a telephone number where we can reach you during business hours.

Please note that we are not able to guarantee the confidentiality or security of communication sent to our offices via email.

  • Please do not send any information that you would consider confidential using email.
  • By providing your email address, you acknowledge the risk and authorize us to respond to you through email.

Office Hours and Observed Holidays

KEPRO is open Monday through Friday: 8:00 am to 6:00 pm. KEPRO Offices will be closed in observance of the following holidays:                             

  • New Year’s Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving and Friday after
  • Christmas Day

 

Should KEPRO/Maine offices close due to inclement weather, a recorded message will notify callers of the available clinical coverage options.