Who Should I Call?

Do you have questions about your MaineCare, but aren’t sure who or what number to call? This handy resource list might get you to the right place for what you need.

APS Healthcare

APS Healthcare Member Services can help if you:

Have questions what APS Healthcare does as the Maine Administrative Services Organization
Get a letter from APS Healthcare
Want to know what MaineCare mental health and substance use services we have approved with your provider
Want us to visit your agency, group, or organization to talk about APS Healthcare

APS Healthcare office hours are Monday through Friday, 8 am to 6 pm. The number is 1-866-521-0027. If you are deaf or hard of hearing and have a TTY machine, call 207-239-3252.

DHHS (Department of Health and Human Services) Eligibility Specialist

An eligibility specialist at your local DHHS office can help if you:

Do not get a MaineCare card
Have questions about financial eligibility
Move
Become pregnant
Have a baby
Lose your MaineCare card or someone steals your card
Have family members or other people move in or out of your home
Get or lose other health insurance
Get or lose a job
Have questions about your monthly premiums

For more information, see the list of addresses and phone numbers for local DHHS offices.

MaineCare Member Services

MaineCare Member Services can help if you:

Have questions about your benefits
Have questions about your co-payments
Get a bill from a provider
Need help finding a provider enrolled in MaineCare
Need help finding a transportation provider

MaineCare Member Services office hours are Monday and Wednesday from 8 am to 6 pm and Tuesday, Thursday and Friday from 8 am to 5 pm. The number is 1-800-977-6740, option 3. If you are deaf or hard of hearing and have a TTY machine, call 1-800-977-6741.

Schaller Anderson

Schaller Anderson can help if you:

Have questions about MaineCare’s Care Coordination/Care Management benefit
Need help finding a primary care provider if you don’t have one already
Get a letter from Schaller Anderson

Schaller Anderson Medical Administrators office hours are Monday to Friday, 8 a.m. to 5 p.m. The number is at 1-866-543-2387. If you are deaf or hard of hearing and have a TTY machine, call 1-800-457-1220.