My name is Alexis Lyon. I am the Member Services Representative for APS Healthcare. I used to work with members in a Peer Support and Recovery Center. Some of you may also have met me at one of the statewide meetings we had in February to tell members about APS Healthcare.
A big part of my job is to answer your questions when you call APS Healthcare. Your questions might be about something your provider told you, or about something you heard about APS Healthcare. Or, your question might be about a letter you got from us. All questions are good questions!
I also go to meetings, conferences, groups and agencies to tell members all about APS Healthcare. I make sure that the printed information for members, such as this newsletter, the Member Handbook, and any other forms you may see is clear and correct.
Your providers are learning how to work with APS Healthcare too. For the past few months I have been talking to providers all over the state of Maine. I answer their questions about working with us. I help solve any problems they may have, and find solutions to make the process run more smoothly. In this way, I am making sure that your providers know what they need to do to give you the right care, at the right time, in the right place, and for the right length of time.
I hope you will call me at 207-239-3223 or 1-866-521-0027, ext. 4923 if you have any questions. I look forward to talking with you!
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